Returns & Refunds

Last updated: July 2026

Cancellations

Cancellation requests must be submitted as soon as possible via email to hello@scentiquemaison.com and must include your order number and full name. Due to the made-to-order nature of our products, cancellation requests may be refused depending on the order and shipment status.

Orders marked as shipped with a tracking number cannot be cancelled.

Exchanges

We are unable to process direct exchanges at this time. The fastest way to receive a different item is to return your original purchase (once approved) and place a new order separately.

Returns & Refunds

Scentique Maison accepts returns on eligible products within fourteen (14) calendar days of delivery, subject to the terms outlined below. Due to the bespoke, made-to-order nature of our products, all returns must be formally approved prior to dispatch.

To initiate a return, please contact us at hello@scentiquemaison.com within 14 days of receiving your order. A member of our team will assess your request and, if approved, provide the return address and instructions. Returns must be shipped within the same 14-day window from the date of delivery.

Return Conditions

The following conditions apply to all returns:

Products must be unused, in their original condition, and in original packaging.
A valid proof of purchase must be included with the returned item(s).
The cost of return shipping is the sole responsibility of the customer.
We strongly recommend using a tracked and insured postal service. Scentique Maison is not liable for returned parcels that are lost, misdirected, or damaged in transit, and refunds will not be issued for such items.

Refund Options

Upon satisfactory receipt and inspection of the returned goods, you may choose to receive either:

A full or partial refund to your original payment method (excluding original shipping costs), or
An equivalent store credit for future use at Scentique Maison.

Please state your preferred resolution when initiating your return request. We will process your reimbursement no later than 30 days from the date we receive the returned goods, using the same payment method as your original order. No fees will be charged for reimbursement.

Non-Returnable Items

Returns will not be accepted, and no refund or credit will be issued, in the following circumstances:

Items have been used, lit, or altered in any way.
Products are returned outside the 14-day return period.
Returns are made without prior authorisation from Scentique Maison.
Items are not returned in their original condition or packaging (this relates to the physical item and does not include gift wrapping).

Scentique Maison reserves the right to decline any return that fails to comply with these terms.

Damaged or Incorrect Orders

In the rare event that an item arrives damaged, defective, or incorrect, please notify us within 14 days of delivery at hello@scentiquemaison.com. Your claim must include:

A clear written description of the issue.
Supporting photographic evidence of the item and its packaging.

Upon review, we will determine an appropriate resolution, which may include a replacement, refund, or store credit. All remedies and final outcomes are at the discretion of Scentique Maison.