Terms of Service

This website is operated by Scentique Maison (“we”, “us”, “our”). By accessing or purchasing from our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these Terms, you must stop using the website immediately.
 

These Terms apply to all users of the site, including customers, browsers, vendors, merchants, and contributors of content. We reserve the right to update or modify these Terms at any time by posting changes to this page. Continued use of our website means you accept any updated Terms.
 

We expect all users to act in good faith and to communicate with us reasonably before raising disputes.
 

Online Store Terms

By using our site, you confirm that you are at least the age of majority in the UK (18 years old) or have permission from a guardian for any minor dependents using the site.

You must not use our products for illegal purposes or violate any applicable laws while using our website.

We reserve the right to refuse service, cancel orders, or block access to our site at our discretion, particularly where misuse, breach of terms, or fraudulent activity is suspected.
 

General Conditions
We may refuse service to anyone, at any time, for any reason. You agree not to reproduce, sell, resell, or exploit any part of our website or products without express written permission from us.
 

Website content may be transferred unencrypted across networks except payment information, which is always encrypted. You must not transmit malware, harmful code, or engage in any behaviour that disrupts our services.
 

Accuracy, Completeness, and Timeliness of Information

We make every effort to ensure the accuracy of information on our website; however, we cannot guarantee that all content is complete, current, or error-free. Historical information is provided for reference only.

We may modify content or services at any time without obligation to update users.

4. Modifications to Products, Prices, or Services

Product prices and availability may change without notice.
We may modify or discontinue services (or any part of them) without notice.

We are not liable for changes, price adjustments, or discontinuation of products.

Some items may be available exclusively online, with limited quantities. All returns or exchanges must follow our Returns & Refunds Policy.

Products & Candle Safety Disclaimer

We aim to display products, descriptions, and colours as accurately as possible; however, we cannot guarantee exact colour accuracy on all devices.

We reserve the right to limit product sales or quantities, at our discretion.

Candle Safety — Important Legal Disclaimer

By purchasing any candle from Scentique Maison, you acknowledge and agree to the following safety requirements:

• Candles are flammable products and must be handled with care.

• Candles must always be kept away from flammable materials (including but not limited to curtains, dried flowers, fabrics, and paper).

• Candles must be kept out of reach of children, infants, and pets.

• Candle and./or candle product cannot be consumed or ingested.

• Never burn a candle longer then 3 hours continuously.

• Never leave a burning candle unattended.

• Only burn candles on a stable, heat-resistant surface.

• Do not burn a candle near draughts, fans, or open windows.

• Ensure sufficient wick length before lighting; discontinue burning when candle reaches less than 1 cm of wax.

• Follow all CLP (Classification, Labelling & Packaging) safety labels provided on each product.
  
  We reserve the right to firmly defend any unfounded or fraudulent claims, and to seek recovery of our legal costs where permitted by UK law.
   

We do not accept liability for damage or injury caused through misuse, neglect, or failure to follow the safety instructions provided.
 

Insurance Notice

Scentique Maison holds valid craft/handmade product insurance; however, this does not limit or replace your responsibility to use candles safely. 
 

Accuracy of Billing & Account Information

We may refuse or cancel any order placed with us. Reasons may include suspected fraud, incorrect billing information, duplicate orders, or stock limitations.

You agree to provide accurate, complete, and current billing, shipping, and contact information. Incorrect details may result in delayed delivery or lost parcels.

For more information, please review our separate Shipping & Delivery Policy and Returns & Refunds Policy.

Third-Party Tools

We may provide access to third-party services or tools that we do not control. Any use of such tools is at your own risk, and we are not liable for issues arising from third-party providers.

New features or tools added to the website in the future will also be covered by these Terms.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, accuracy, policies, or actions. You should review any third-party website’s terms before engaging in transactions with them.

User Comments & Submissions

If you submit reviews, feedback, suggestions, or creative content, you grant us permission to use, edit, publish, or distribute such content without obligation to compensate you.

You must not submit unlawful, abusive, defamatory, or harmful material. You accept responsibility for your own submissions.

Personal Information

Your submission of personal data is governed by our Privacy Policy, in accordance with UK GDPR and Data Protection Act 2018.

Errors, Inaccuracies & Omissions

Occasionally, our site may include errors, inaccuracies, or incomplete information relating to pricing, promotions, product descriptions, shipping timelines, or stock availability. We reserve the right to correct these without notice, even after an order has been placed.

Prohibited Uses

You are prohibited from using the site or its content:

• For unlawful purposes

• To violate UK laws or regulations

• To infringe intellectual property

• To harass, defame, or discriminate

• To submit false information

• To upload viruses or harmful code

• To spam, phish, crawl, or scrape data

• To interfere with website security or functionality

We reserve the right to terminate access for violating these rules.

Disclaimer of Warranties & Limitation of Liability

We do not guarantee that the website or service will be uninterrupted, error-free, or secure.

All products and services are provided “as is” unless otherwise stated.

To the fullest extent permitted by UK law, Scentique Maison shall not be liable for:

• Loss of profits or revenue

• Loss of data

• Business interruption

• Indirect, incidental, or consequential damages

• Damage resulting from misuse of candles or failure to follow safety instructions

Nothing in these Terms excludes liability where such exclusion is prohibited by UK law (e.g., for fraud or injury caused by negligence).

Indemnification

You agree to indemnify Scentique Maison from any claim or demand resulting from your breach of these Terms, misuse of our products, or violation of third-party rights.

Severability

If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions shall still be valid and enforceable.

Termination

These Terms remain effective unless terminated by you or us. You may end them by stopping use of our site. We may terminate access immediately where we suspect violation of these Terms.

Entire Agreement

These Terms, together with our Privacy Policy and Store Policies, constitute the entire agreement between you and Scentique Maison.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Changes to Terms

We may update these Terms at any time. Updates become effective when posted. Continued use of the website means acceptance of the updated Terms.