Privacy Policy

Introduction

Scentique Maison (“we”, “us”, “our”) is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us.

By using our website www.scentiquemaison.com, you agree to the terms described in this policy.

2. Personal Information We Collect

We collect the following types of personal data when you use our website:

Information you provide directly

Name
Email address
Billing address & shipping address
Order details
Contact form submissions
Any personal information provided when creating an account or contacting us

Payment Information

We do not store or access your full card details. Payments are securely handled by our third-party payment processors (e.g., Wix Payments, Stripe, PayPal). Only limited information such as transaction ID, status, and partial card details may be visible to us.

Automatically collected information

When you browse our website, we may automatically collect:

IP address
Device type
Browser type
Pages visited
Time spent on pages
Referring website

This is collected through cookies and tracking technologies, including:

Google Analytics
Meta (Facebook) Pixel
Wix built-in analytics tools

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil orders

Creating and managing your order
Processing payments
Providing order confirmations and receipts
Delivering your items

Customer support

Responding to enquiries
Handling contact form submissions
Resolving issues or complaints

Marketing & communications

With your permission (opt-in):

Sending email updates, promotions, or newsletters
Re-targeting advertisements through Meta Pixel
Measuring and improving advertising performance

You may unsubscribe from marketing emails at any time.

Website improvement and analytics

Monitoring website performance
Understanding customer behaviour
Improving our services and product offerings

Legal and security purposes

Fraud prevention
Compliance with legal obligations
Protecting our website and users

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following lawful grounds:

Contractual necessity: To process your orders and deliver products.
Consent: For email marketing and certain cookies.
Legitimate interests: For analytics, website operation, and preventing fraud.
Legal obligation: To comply with UK tax, accounting, and consumer law.

5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties who help us operate our business, including:

Website & hosting

Wix (website platform and hosting)

Payment processors

Wix Payments
Stripe
PayPal

Analytics & marketing partners

Google Analytics
Meta (Facebook) Pixel
Email marketing provider (e.g., Wix Email Marketing, Mailchimp, etc.)

Delivery providers

Third-party couriers who need your name and address to deliver your order

All third-party partners are required to comply with UK GDPR and handle your data securely.

6. Cookies & Tracking Technologies

We use cookies to:

Operate the website
Enable shopping cart functions
Analyse visitor behaviour
Improve website performance
Deliver personalised ads

You can manage or disable cookies in your browser settings.
You may also be presented with a cookie consent banner depending on your region.

7. Data Retention

We only keep your personal data for as long as necessary for the purposes it was collected:

Order information: 6 years (UK tax law requirement)
Account information: Until deleted by the user
Marketing data: Until you unsubscribe or request deletion
Analytics data: Typically 26 months (depending on Google settings)

After this time, data is securely deleted or anonymised.

8. How We Protect Your Information

We take security seriously.
Your data is protected using:

Encrypted website connections (SSL)
Secure payment gateways
Access controls
Wix security protocols and servers
Regular monitoring for vulnerabilities

Despite these measures, no data transmission over the internet is guaranteed 100% secure, but we take all reasonable steps to protect your information.

9. Your Rights Under UK GDPR

You have the following rights:

Right to access – Request copies of your personal data.
Right to rectification – Correct inaccurate or incomplete data.
Right to erasure (“right to be forgotten”) – Request deletion of your data (in certain circumstances).
Right to restrict processing – Limit how your data is used.
Right to object – Object to certain processing (e.g., marketing).
Right to data portability – Request your data in a transferable format.
Right to withdraw consent at any time (for marketing or cookies).

To exercise any rights, contact us at:

📧 hello@scentiquemaison.com

We may need to verify your identity before responding to a request.

10. Transfers Outside the UK

Some of our service providers (such as Wix, Google, Meta) may process data outside the UK.

Where this occurs, data is protected by:

UK-approved Standard Contractual Clauses (SCCs)
Adequacy decisions
Strong contractual and technical safeguards

11. Children’s Privacy

Our website is not intended for children under 16.
We do not knowingly collect personal information from minors.

12. Links to External Websites

Our site may contain links to third-party websites.
We are not responsible for their content or privacy practices.
You should review their privacy policies before interacting with them.

13. Changes to This Privacy Policy

We may update this policy occasionally.
The most recent version will always be posted on this page with an updated date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us